Complaints Policy

Last Reviewed: January 2024

If you are in anyway dissatisfied with the service provided:

  • Please speak to the facilitator on the day or your course assessor, if you feel that the matter can’t be resolved this way, please put your complaint in writing to enable us to fully address the issues that you raise.
  • Please write to Complaints, PIP Services Ltd, 288 Becontree Avenue, Dagenham, Essex .RM8 2TR.

Receipt of all correspondence will be acknowledged within 5 working days.

PIP Services Ltd will appoint a senior member of staff, who would not have had any previous involvement with the case, to perform an unbiased review of the issues raised.

A letter will be sent to the candidate, within 28 calendar days of receiving the complaint, with the result of the review and any actions that PIP have instigated in response to the complaint.

If you are dissatisfied with the outcome, you will be given the details of the appropriate Awarding Organisation you are able to contact to take the issue up with them.

Our complaints procedure is monitored and reviewed annually.